faq

Question 1: What is SenditCertified?	Question 8: What are the key features and functions of SenditCertified™?
Question 2: What is an ePackage™?	Question 9: How do I begin using the fingerprint feature?
Question 3: How are my ePackage™ recipients notified?	Question 10: Do I have to use the fingerprint feature?
Question 4: What makes SenditCertified™ different? (short version)	Question 11: When should I use SenditCertified™?
Question 5: What makes SenditCertified™ different? (detailed version)	Question 12: What about my current email system should concern me?
Question 6: What does "fully-certified platform" mean?	Question 13: Who are we? Bioconfirm vs. SenditCertified™
Question 7: What are the benefits of using SenditCertified™?	Question 14: What does our logo and tagline mean?

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SenditCertified is an ultra secure, simple-to-use communication system for sending, receiving and storing your most sensitive information, worldwide. It was built from the ground up to support our vision of being, "ultra secure and simple".

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An ePackage is a secure, electronic envelope that combines your confidential written and audio (spoken) messages along with attached files of virtually any size.

Created and sent in a simple, 1,2,3 process
- Simply prep your message, identify your recipients, add your attachments, and click Send
Delivered only to your named recipients
Never leaves the control of our high-security system
Recipients need not have an account, just an email address
Recipients are notified with an email alert and optionally with an SMS text alert as well
Fingerprint scan option for login and pick up process from anywhere in the world
Email alerts have a link back to the SenditCertified web delivery process
Managed and monitored 24/7
Delivered via an encrypted pathway over the Internet
Stored in an encrypted format in a secure facility
And, it's patent-pending

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ePackage recipients are notified in a number of ways and have several options for taking delivery.

Notification occurs with an email alert and optionally with an SMS text alert on their cell phone
- At the choice of the sender
They can follow a provided link to the web delivery process
Or, if they are also registered users of SenditCertified, they can simply login to access their Inbox
Or, use the one-click tray object
It's all very easy

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As an ultra secure, simple-to-use communication system, three things set it apart from other communication systems like email, overnight package and courier services and so-called certified message systems and services:

Its patent-pending ePackage™
Its fully-certified communication platform
Its global fingerprint (biometric) authentication

Plus much more (See What are the key features and functions?)

Its patent-pending ePackage™
- Combines confidential messages and files into an electronic envelope
- Contains written (textual) and audio (spoken) messages and attached files of virtually any size
- Is delivered only to your named recipients, never leaves the control of our high-security system, and is managed and monitored 24/7
Its fully-certified communication platform
- The first-ever, web-hosted solution to combine encrypted transmission and storage, a private web pathway, plus indisputable (fingerprint) identity verification; which collectively make it "fully certified"
- Meets or exceeds all major compliance mandates (e.g., PAA/PHI/SOX/GLBA)
- Designed from the ground up for privacy and confidentiality
- VeriSign 256 bit encrypted transmission and triple encryption used when stored on our secure servers at our high-security facility
- And, it's simple, all the high-tech security is web-hosted and hidden under the hood, so you can have one-click access, a simple 1,2,3 ePackage send process and no installation
Its fingerprint (biometric) authentication
- From anywhere in the world
- Biometric identity verification is indisputable
- Tiered ID verification options via Registration, esignatures, paswords and fingerprint scans - Verifies ID of both senders and recipients
- Future biometrics include voice, iris and facial scans

Plus much more (See - What are the key features and functions?)

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SenditCertified is the first-ever, fully-certified communication platform. Why? Because our ePackage travels from sender to recipient via a web-hosted platform that fully addresses the 4 pillars of certification; encrypted transmission, encrypted storage, a private web pathway (direct sender-to-server-to-recipient) and indisputable (fingerprint) identity verification, plus it's simple to use. See the Security tab on our homepage.

Transmission – VeriSign 256 bit encryption of ePackage contents; messages and files
Storage – triple encryption of messages and files in our data vault, (called My Vault) where you can store, backup and manage files, and it's all hosted at our high-security facility
Path – private, direct sender-to-server-to-recipient (upload/download) pathway, no store-and-forward* issues (explained below) like standard email systems
Identity Verification – global fingerprint (biometric) authentication option indisputably answers the question, "is that really you?"
Fingerprint authentication is an option, therefore, you can use the system without it. In those cases you can use other tiered methods to insure identity through registration, electronic signatures, and passwords
Biometric verification defined - any means by which a person can be uniquely identified by evaluating one or more distinguishing biological traits
Background - 50 million fingerprint scanners are installed today on Dell and Innovo laptops, plus are available from us for under $30.00
Ease of use – All this technology without the complexity, we make security simple
Background - These points (pillars) become a checklist of sorts that all other systems can be compared to SenditCertified and no one today can match

*Store-and-forward means messages can go "sender-to-server-to-server(s)-to-recipient". This server to server(s) path is at the heart of the duplication and vulnerabilities of emails at each stop that make messages and files so vulnerable to hackers and identity thieves in standard email (webmail and email client systems). SenditCertified's one-stop path is the more direct and far safer "sender-to-server-to-recipient" (upload and download) path and is a huge advantage to our secure system. This also makes us a "private network" as well because we don't go through public servers.

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Safe from hackers, identity thieves, phishing, spamming and unwanted disclosure

Makes it easy to be compliant with major security mandates (e.g., HIPAA/PHI/SOX/GLBA)

Option for indisputable identity verification using biometric (fingerprint) authentication

Complete control of sensitive documents during distribution and storage

Solution to the risks of intercompany communications (i.e., external business exchanges, worldwide)

File size not an issue when sending attachments, send files of virtually any size

Protection from claims of non-delivery and disputes over content

Save time and money over other information delivery alternatives (FedEx, UPS, courier services, …)

Easy to access your ePackage Inbox and Outbox; follow a link, click a tray object or login

We're GREEN - allows you to become more environmentally friendly; no delivery trucks, gas, paper or pollution

No installation required, all web-based (some easy-of-access features offer local installation)

Avoids the vulnerable store-and-forward architecture of standard email (Hotmail, Gmail, Outlook, …)

Safely store, manage and backup sensitive data in your private "Vault" from anywhere in the world

Communicate with confidence

Avoid having your information fall into the wrong hands

Shows your clients and associates that you care about the privacy of their information

Privacy in a not-so-private world, send an ePackage, sleep at night!

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The patent-pending ePackage™
Written and audio message formats and attachments of virtually any size
Created and sent in a simple, intuitive, 1,2,3 process
- Simply prep your message, identity your recipients, add your attachments, and click Send
Send to up to 10 recipients and attach up to 10 files
Recipient need as little as an email address
ePackage waiting alert messages sent to recipients via email and cell phone text
ePackage delivery process accessed via link in alert, one-click tray object or system Login
Encrypted transmission and storage, a private web pathway and indisputable (fingerprint) identity verification
Real-time tracking of all delivery activities and recipient actions
ePackage inbox and outbox with full access to ePackages and status features
Tiered, sender controlled identity verification options include; registration, electronic signature, password and fingerprint authentication (from anywhere in the world)
Private data vault (My Vault) for storing and managing sensitive information
Contact manager (My Contacts) for storing and managing your contacts/recipients
Recall (withdraw) previously send package not yet picked up; the un-send button
VeriSign, GeoTrust and TRUSTe certifications
Hosted SaaS (Software as a Service) service, no installation required for implementation
Corporate (group) and individual (consumer) accounts

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There are 3 simple steps to implementing our global fingerprint features to provide 100% certainty of sender and recipient identities, worldwide. 1) Obtain a fingerprint scanner and 2) Activate it and 3) Register (enroll) your fingerprint. Activation and registration take one minute each.

First, there are more than 50,000,000 scanners built into laptops today and millions more in USB and keyboard units. So, you may already own one or can buy one for $50-$90 at www.DigitialPersona.com or can add one to your new laptop when ordering from Dell or Lenovo for under $25.00. Or, you can get one from us for under $30.

Second, with scanner in hand, you only need to run our one-minute installation procedure from our website

Then, select a finger and enroll your fingerprint in another one minute process. This 3rd step can be done after you open an account from the My Account tab

Internet Explorer Only

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No, this biometric feature is an option. There is tiered identity verification option via registration, esignatures, passwords and fingerprint scans. Choose the one most appropriate for your situation. Biometric verification defined - any means by which a person can be uniquely identified by evaluating one or more distinguishing biological traits. Keep in mind that we do not store your fingerprint image. We convert it into a numeric identifier and use it in that format only. We currently use fingerprint scans (because of their precision), but others are planned; including voice, iris and facial scans.
Internet Explorer Only

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There are many situations when you should use SenditCertified. Here are some of them:

When you need to be compliant with certain mandates (e.g., HIPAA)
When you want to avoid hackers, identity thieves, phishing, spamming and others trying to spread malware
When you don't want your private information falling into the wrongs hands
When you need certainty that your confidential ePackage is received by, and only by, the person(s) you intended
When you need proof of delivery and content, and proof the recipient accessed your message and files
When you want to save money and time over using courier and overnight package services
When you need to securely send vary large files
When you want to show the recipient that you consider communicating with them is very important
When you want to backup your most sensitive data

Answer-

Sending important messages and files using standard email is "dangerous". What really happens when you hit the "send" button on your webmail or email client system?
- Emails don't just go from sender to receiver; they travel through dozens of transitional computers and servers, where they're copied and stored, leaving a vulnerable paper trail exposed to hackers and identity thieves. Have you seen our video on the homepage? It tells the dangerous story.
Have you ever suspected that someone other than your intended recipient has been reading your emails? Would that be a problem, be risky or even dangerous to you?
Are you uncomfortable sending important, confidential, high-value messages and files across the country and around the world when you must be certain that only the intended recipient receives them?
Have you been lulled into a "false sense of security" about the privacy, security and the proof of delivery/content being provided by your current email system?
When security and confidentiality really matter, are you reluctant to send email via the very public and very vulnerable webmail and email client infrastructures (e.g., webmail - Hotmail, Gmail, Yahoo! Mail and AOL, and email clients - MS Outlook, Mozilla's Thunderbird, Eudora and Apple’s Mail)?
Do you need reliable evidence to prove that the intended recipient actually received and reviewed your message and attachment (a.k.a. proof of delivery)? Or that they modified it and said it was what you sent them (a.k.a. proof of content)?
When you receive a standard verification receipt for your current email system, do you need to be certain that the recipient is the person he or she claims to be, and not someone that simply knows the user ID and password of your recipient? Or, the reverse of this when you are a recipient and do you want to be absolutely certain the sender is who they say they are?
Have you ever wanted to recall (call back) an important email after you clicked "send" but before the recipient read it? And, be certain they haven't seen it yet?
Do you get frustrated because your email system, or your recipient's, cannot handle very large files?
Do you send very large attachments and then have to wait to see if it goes through both your email system and theirs? Is that delay and uncertainty an issue?

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SenditCertified is a division of BioConfirm, LLC and focuses on providing a fully-certified, web-hosted platform for secure message and file exchange. SenditCertified's product, Senditcertfied.com, is an ultra-secure, simple to use communication system for sending, receiving and storing your most sensitive information using its patent-pending ePackage™; an electronic envelope containing written and/or audio messages and files of virtually any size. BioConfirm and SenditCertified's missions are below:

BioConfirm –provide indisputable biometric-based identity authentication over the Internet
SenditCertified – provide a fully-certified communication platform for exchanging sensitive information over the Internet

BioConfirm was formed in 2006 by a group of top-industry IT professionals whose vast experience in researching and developing ground-breaking biometric and security technologies led to the creation of SenditCertified and its patent-pending ePackage™.

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Our Logo - Our circular logo depicts a globe and our worldwide reach. The circular lines within depicts the many networks that make up the Internet. The two white areas on the right and left are the tips of two fingerprints coming together to provide disputable identity authentication. And the orange color depicts the certainty of being fully certified.

Our Tagline – "Ultra Secure Communications Made Simple" is a restatement of our company vision, "to provide an ultra secure communication system and make it simple to use". It's also what our early users and industry experts continually tell us, so we had to incorporate this recurring theme it into our tagline.